Frequently Asked Questions (FAQ)
Last updated: 1/20/2006
Is this official B-Cide merchandise and music?
Yes. Everything sold on shop.b-cide.com comes directly from me. This is the official store for B-Cide music, merch, and related releases.
Where do orders ship from?
Orders ship from the United States.
How long does it take to process an order?
Orders are usually processed within 3–5 business days. During album drops or promotions, it may take a little longer.
Do you ship internationally?
International shipping may be available depending on the item and destination. If available, international customers are responsible for any customs fees or import taxes.
How can I track my order?
If tracking is available for your order, you’ll receive a tracking number once your package ships.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact me within 14 days of delivery. I’ll work with you to make it right.
Do you accept returns or refunds?
Physical items may be eligible for returns or replacements if they arrive damaged, defective, or incorrect.
Digital products are non-refundable once delivered.
For full details, please review the Refunds & Returns Policy.
What about digital music or downloads?
Digital music and content are delivered electronically and do not require shipping. All digital sales are final.
If you have trouble accessing a digital purchase, reach out and I’ll help resolve it.
What payment methods do you accept?
Payments are processed securely through third-party payment processors. Available options are shown at checkout.
Is my payment information safe?
Yes. Payments are handled by secure, third-party processors. I do not store your full payment details.
Do you offer exchanges for sizing issues?
If you ordered the wrong size and the item is unused, contact me. I’ll do my best to help depending on availability.
Can I cancel or change my order?
Once an order is processed or shipped, it cannot be changed or canceled. If you made a mistake, contact me as soon as possible and I’ll see what can be done.
Why buy directly from this shop?
Because it supports independent music directly. No middlemen. No watered-down releases. What you buy here helps keep this art independent.
How can I contact you?
If you have questions or need help with an order, contact:
Email: contact@shop.b-cide.com
Website: https://shop.b-cide.com